F A Q’s


Question: What type of wax is used in the candles?

 Answer: Our candles are made with 100% soy wax. We do not use any additional additives besides fragrance oils.

 

Question: Do your wicks contain lead?

 Answer: Our wicks are 100% cotton and contain no traces of lead.

 

Question: Are the candles made with natural fragrances?

 Answer: Our candles fragrances are always Phthalate free and are approved by the FDA. Some candles contain a blend of essential, natural, and synthetic oils.

 

Question: Are your candles vegan and cruelty free?

 Answer: Yes, our candles are 100% vegan friendly and cruelty free, as they do not contain any animal products, nor have they been tested on animals.

 

Question: What if my candle arrived damaged?

We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage has occurred in transit. If this has happened, please send us an email at hello@ascentstory.com with the following: 

Photos of the packaging and candle if possible 

Quantity of broken candles as well as the order number and we will send a replacement.

 

Question: Do you ship internationally? 
Unfortunately we do not. We experienced issues with breakage as well the ability to accurately track pages once they leave the United States.